Central Coast Plumbing Experts

"Very happy customer here!! I'm an old fart (over 70) and I haven't seen this kind of customer service for MANY years! Kudos to Mr. Travis Brown - owner and just unbelievable businessman! I called with a busted and leaking water heater. In my past, this is just something that a homeowner would have to deal with about every 6 to 8 years and I would go to Home Depot and get one and put it in. Nowadays, an expansion tank, earthquake strapping, drain pan, and permit are required. While not impossible; what a pain in the butt! Just for giggles, I believe I e-mailed one of the first companies that I found with an A plus BBB rating and a license with no "hits" at CSLB.ca.gov. Central Coast came up. So, I e-mailed, hoping they would get back to me the following week. You see, I live in a smallish berg on the Central Coast of California and all the businesses are usually busy servicing the surrounding "big cities" like Santa Barbara since they pay more. Well, within 1/2 hr. the owner, himself, emails me back and we set up an appointment for that very same day! Not only that, the guy is there in just and hour or so! OK, usually the reason you might get service that quickly in this area is because they are terrible and are just not used by anyone. Well, let me tell you, this group, this team is vastly different! I now feel honored to have found them! My service tech, Valentin, arrived at my door with a huge smile on his face. He knew exactly what my problem was and he was there to help! I asked for a quote to replace my 50 gallon, gas water heater. No problem, he was ready to get started. He asked if I had considered a tankless system since now would be the time to change. Well, I had considered this option but thought it would be cost prohibitive. He pointed out the rebates currently available so I let him also give me a quote for that unit. Then, he was observant enough to notice that my home did have a recirc system at one time but had been abandoned. He just so happened to have a tankless option that contained a built-in recirc pump. What the heck, give me quote for that too!! So, short story long, we got a new tankless, recirculating water heater sitting on our garage wall!!! But, note, it was up and running that same day I first called!! It works like a champ and Travis helped me apply for the rebate money I was now eligible for!!! OMG!! Find a better TEAM to deal with, I dare ya.!!"