Last Updated: June 27, 2025
By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.
Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.
Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.
We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may leave the site, and the cancellation policy will apply.
To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.
We are happy to work around pets. However, for the safety of both pets and our team, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. In this case, the cancellation policy will apply.
Quoted prices are based on standard conditions. If the actual site requires additional work or differs significantly from what was described, the service provider will contact you to discuss potential price adjustments.
Payments are due upon completion, unless otherwise specified. We may place a hold on your credit card up to 24 hours before the scheduled service to ensure funds are available. Final charges will be processed after the service is completed.
Refunds are not offered by default. However, if there is an error or issue with the service provided, please contact us within 24 hours, and we will work to resolve it promptly at no additional cost.
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice or inability to access the site will result in a cancellation fee equal to the full value of the service.
While we make every effort to avoid damage or breakage, we are not liable for issues resulting from normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover accidental damage they may cause.
Ensure that the service location is accessible on the scheduled day. If the provider is unable to access the location, we will attempt to contact you. If unreachable within 30 minutes, the service will be skipped, and the full service fee will be charged.
By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.
Any claims related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.
Central Plumbing INC reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website. It is your responsibility to review these Terms periodically. We may also notify you of significant changes via email or SMS if you have provided consent.
By opting in to receive SMS messages from Central Plumbing INC—whether through our website, service request forms, or other mediums—you are consenting to receive transactional and service-related text messages, such as:
Appointment confirmations
Scheduling updates
Service follow-ups
Message frequency may vary. Message and data rates may apply.
We do not share or sell your SMS consent or mobile number with third parties or affiliates.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at travis@centralplumbingca.com.
Please refer to our Privacy Policy for more information on how your personal data and SMS consent are handled.